At Carenium, your privacy is paramount. This policy details how we collect, use, protect, and manage your personal and health-related data across our comprehensive healthcare services.
1. Information We Collect
To provide you with the best possible healthcare experience, we collect various types of information:
Personal Identification Data: Name, age, gender, email address, phone number, and demographic information for account creation and service personalization.
Health & Medical Records: Information you provide or upload related to your health history, symptoms, diagnoses, medications, test results, and wellness goals for features like doctor consultation, symptom checker, and wellness monitoring.
Biometric & Sensor Data:
Heart Monitor: Heart rate, ECG data (if applicable via connected devices).
Wellness Monitor: Sleep patterns, activity levels, calorie intake, and other lifestyle metrics.
Emotion Tracker: Camera data (for facial expression analysis), voice data (for tone analysis) to understand emotional states. This data is processed on-device where possible and not stored unless explicitly consented for research/improvement purposes.
Location Data: Precise or approximate location data (with your consent) to help you find nearby hospitals, clinics, and pharmacies.
Device & Usage Data: IP address, device type, operating system, browser type, app usage patterns, and interaction data to improve app functionality and user experience.
Communication Data: Transcripts of AI chat interactions, virtual doctor consultations, and communications with our support team to improve service quality and AI model accuracy.
Fitness Data: Workout routines, progress, and fitness goals for the fitness tracker feature.
Environmental Data: Air quality data (if you use the air quality checker feature, usually derived from location).
Feedback Data: Information you provide when participating in surveys, providing feedback, or reporting issues.
2. How We Use Your Data
Your data is utilized to deliver and enhance the following Carenium services:
Doctor Consultation & Virtual Doctor: To facilitate secure online consultations, connect you with healthcare professionals, and enable AI-powered virtual medical guidance based on your health profile.
Health Prediction & Recommendations (AI-based): To analyze your health records, biometric data, and other inputs to provide personalized health insights, risk assessments, and preventative recommendations.
Appointment Booking & Hospital Directory: To help you find and book appointments with doctors and specialists, and to provide comprehensive information about nearby hospitals and healthcare facilities.
Heart & Wellness Monitoring: To track and visualize your heart rate, sleep patterns, activity levels, and other wellness metrics, offering insights into your overall health.
Emotion Tracker: To provide insights into your emotional well-being and suggest relevant mental health resources.
AI Chat & Symptom Checker: To power conversational AI for health queries, provide information on drugs, and assist in identifying potential symptoms and conditions.
Health-Related Games: To personalize game experiences and track progress within health-focused interactive content.
Fitness Tracker: To monitor your fitness activities, set goals, and track your progress over time.
Air Quality Checker: To provide real-time air quality information relevant to your location.
Information on Indian Medical Laws: To provide accurate and up-to-date information regarding medical regulations and patient rights in India.
Service Improvement & Research: To analyze usage patterns, conduct research, and develop new features to continually improve the accuracy and effectiveness of Carenium services and AI models (always using anonymized or aggregated data where possible).
Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues.
3. Data Security
We are committed to protecting your data. We implement robust security measures including:
End-to-End Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols (e.g., TLS/SSL).
Data at Rest Encryption: Your sensitive health data is encrypted when stored on our cloud servers.
Access Controls: Strict access controls and authentication mechanisms are in place to ensure only authorized personnel can access your data.
Regular Security Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential weaknesses.
Compliance: We adhere to relevant data protection regulations and best practices to safeguard your information.
4. Data Sharing
We do not sell or rent your personal health information to third parties. Your data may be shared only under specific circumstances:
With Your Consent: We may share your data with healthcare providers or other third parties if you explicitly consent to such sharing (e.g., sharing your health records with a doctor for a consultation).
For Service Provision: With trusted third-party service providers who assist us in operating our application and delivering services (e.g., cloud hosting, payment processing, analytics). These providers are contractually bound to protect your data and use it only for the purposes we specify.
Anonymized or Aggregated Data: We may share anonymized or aggregated data that cannot be used to identify you personally for research, analytical, or marketing purposes to improve our services.
Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your information.
Protection of Rights: To protect the rights, property, or safety of Carenium, our users, or the public.
5. Your Rights
You have significant rights regarding your personal and health data:
Access: You can request access to the personal data we hold about you.
Correction: You have the right to request correction of inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
Objection to Processing: You have the right to object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact our support team at careniumhealth@gmail.com or call us at +91 8925047425. You can also manage your preferences directly within your account settings in the Carenium application.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.