Return & Refund Policy

1. Refund Eligibility

Refunds are applicable in the following circumstances:

• Cancellation of a nurse booking or doctor consultation within the permitted cancellation window.
• Failure of service delivery (e.g., medicine delivery not completed due to technical errors).
• Duplicate payments made for the same service.

2. Refund Process & Duration

Once a refund is approved, it will be processed within 7-10 working days. The refund will be credited back to your original mode of payment (e.g., Credit Card, Debit Card, UPI, or Net Banking).

3. Non-Refundable Items

• Medicines or healthcare products once delivered and opened (unless damaged).
• Services already rendered (e.g., completed doctor consultations or nurse visits).
• Subscription fees after the cooling-off period.

Contact Us for Refunds

For any refund-related queries, please contact us at:
Email: careniumhealth@gmail.com
Phone: +91 8925047425